Automate, Automate, Automate!
Don’t you just love the automation we have today, especially automated reminders and payments? Reminders for birthdays, anniversaries, doctor/dentist appointments, meetings, golf outings, football...
View ArticleConnect the Data
The human mind is a data warehouse— it makes decisions based on recalling and analyzing history. A mind can perform a variety of tasks such as organize, schedule and measure (though it might struggle...
View ArticlePreparing for a system upgrade
I like video games. Remember Pong, Breakout and Space Invaders? I would hook up my Atari game system to my black and white television and play for hours. Years later my kids introduced me to Nintendo,...
View ArticleHow to grow your business
Laugh; don’t take yourself so seriously; set good goals—I am full of advice. However, it’s sometimes nerve wracking to learn people might actually be listening to me. I was surprised when DBA...
View ArticleReasons to smile (not frown) about your dialer
Many collection agencies have mixed feelings about dialing technology. They know it helps their business, but spending the money puts them in a pessimistic, “the glass is half empty” kind of mood. In...
View Article3 Business tips I learned from my daughter’s friends
Yes, you can learn from the good examples of teenage girls—you just have to find the right kind of teenager. This summer I was lucky to spend four days in the great outdoors helping out at a religious...
View ArticleCutting corners on compliance can cause catastrophe
A few years ago a Chinese high-speed train crashed killing 40 people and injuring nearly 200. It was reported that the crash occurred because the builders of the train were rushed to complete the major...
View ArticleCheck out the Contact Center Services from Enghouse Interactive
We’ve been saying it for years: Nobody does Predictive Dialing like IAT. Our R&D team is dedicated to developing outbound dialing technology that is in a league of its own. SmartDial® solutions are...
View ArticleWhat I Like About the Annual ACA Expo
I always look forward to attending and participating in the ACA International Convention each year. This year will mark the 75th anniversary of ACA and I am very proud of this and that fact that IAT...
View Article75th ACA International Convention Recap
I had a great time in Chicago last week. The ACA International Expo was everything I anticipated it would be and more. A few of the highlights for me were the opening ceremonies, awesome speakers, and...
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